IMPORTANT RESERVATION INFORMATION

We require the full prepayment at the time of booking on all packages.

Travel agents please contact:
Fil Franck Tours

176 Lexington Avenue

New York, NY 10016

Toll free: 800 669 81 65
Tel: 212 686 5656
Fax: 212 481 2494

Revision Fees

A handling fee of $25.00 per transaction will be assessed for any change or revision made to a reservation.

Transfers and Cancellations: Cancellation Charges

In Case of cancellation*:

• 90-16 days prior to departure: 20% of total price
• 15-2 day prior to departure: 50% of total price
• Less than 48 hours : 100% of total price

*Cancellations of confirmed bookings and transfers to new travel dates both result in penalties and fees assessed by travel suppliers and may vary based on the package booked.

Airline tickets are non-refundable, train tickets cancelled before train travel date typically have a penalty between 15 and 75% and are refunded on a "per case basis".
Train tickets cancelled after the date of travel are not refundable. 

Private guided tours are non refundable once purchased.

Due to the various properties we sell, these cancellation policies may change based on the type of property and tour included in the purchased package

Post and pre-tour packages can be purchased at discounted rates